Return & Refund Policy

At Comforts Crafted Leather, we strive to provide premium quality leather products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

Eligibility for Returns & Exchanges

You can request a return or exchange under the following conditions:
✔ The product is unused, unworn, and in its original condition.
✔ The product must be returned with the original packaging, tags, and invoice.
✔ You must request a return or exchange within 3 days of receiving your order.
✔ Items purchased on sale or discount are not eligible for return.

Items Not Eligible for Return

❌ Used, damaged, or altered products.
❌ Products without original packaging and invoice.
❌ Custom-made or personalized items.
❌ Sale or promotional items.

Return Process

1. Request a Return:
   • Contact our support team via Call/WhatsApp or Email within 1 days of receiving your order.
   • Provide your order number, product details, and reason for return.
2. Return Approval:
   • Our team will review your request and confirm if the product is eligible for return.
   • You will receive instructions on how to return the item.
3. Ship the Item:
   • The customer is responsible for return shipping costs unless the return is due to a wrong or defective item.
   • We recommend using a reliable courier service for return shipping.
4. Refund or Exchange:
   • Once we receive and inspect the product, we will process the refund or exchange.
   • Refunds will be issued via original payment method or as store credit.
   • Exchanges will be processed based on stock availability.

Defective or Wrong Item Received?

If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery. We will arrange for a replacement at no extra cost.

Need Help?

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Thank you for shopping with Comforts Crafted Leather!

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